Gaps between levels and functions can become canyons. These canyons typically result from the acceleration of marketplace changes. This issue tackles the common canyons organizations face by explaining why they exist, best practices for closing the gaps and showcases what happens when people are empowered to bridge canyons.
Creating One Language During Massive Marketplace Change
By Laura Byars,
Senior Director, Human Performance,
Blue Cross Blue Shield of Michigan
Bridging the Gap
By Jim Haudan,